Trouble signing in?
Fam Me signs you in with a one-time link by email. Each link works for 15 minutes and can be used once. Follow the steps below for your situation.
Link opened in the wrong browser or email app
The sign-in link must open in the same browser you will use for Fam Me — usually Safari on iPhone or Chrome on Android.
- In your email, press and hold the sign-in link (do not tap it once if it opens inside Gmail, Outlook, Yahoo, LINE, or Facebook).
- Choose Copy link (or Copy URL).
- Open Safari or Chrome. Paste the link into the address bar and go.
- If it still fails, open Safari or Chrome first, go to fam-me.com, tap Sign in, enter your email, tap Email me a sign-in link, and open only the newest email.
Private or incognito browsing
Private tabs often delete Fam Me’s sign-in when you close them. Use a normal window instead.
- On iPhone Safari: tap the tabs button, tap [number] Tabs, choose Start Page or a non-Private tab, or turn off Private at the bottom.
- On Android Chrome: tap the square tabs icon, avoid Incognito tabs (they show a hat icon), and open a regular tab.
- On Samsung Internet: tap Tabs, leave Secret mode, and use a normal tab.
- In that normal window, open fam-me.com and tap Sign in.
- Tap Email me a sign-in link and open the new email in the same browser.
A different default browser (Firefox, Brave, Samsung Internet, DuckDuckGo, and others)
Fam Me works in most modern browsers. What matters is that you request the link and open the email in the same browser.
- Pick one browser — Safari, Chrome, Firefox, Brave, or Samsung Internet — and use only that one for Fam Me.
- In that browser, go to fam-me.com, tap Sign in, enter your invite email, and tap Email me a sign-in link.
- Open the email and the link in that same browser.
- To change the default browser on iPhone: Settings → Apps → Default Browser App. On Android: Settings → Apps → Default apps → Browser app.
Link expired or already used
Each sign-in link works for 15 minutes and only once. Older emails will not work.
- Delete or ignore older Fam Me emails with sign-in links.
- On fam-me.com, tap Sign in, enter your email, and tap Email me a sign-in link.
- Open only the newest email and use that link within 15 minutes. If you were joining from a family invite, you can also open your invite page and tap Send another link.
Email did not arrive
Messages come from Fam Me (no-reply@fam-me.com). Delivery can take a minute.
- Check Spam, Junk, and Promotions folders.
- Wait one minute, then check again.
- Make sure you typed the same email address that received the family invite.
- On the sign-in screen, tap Email me a sign-in link again (wait a few minutes if you already tried several times).
Blocked cookies or strict privacy settings
Fam Me needs cookies to keep you signed in after you open the email link.
- On iPhone Safari: Settings → Safari → turn off Block All Cookies, or allow cookies for fam-me.com.
- In Brave or similar: lower Shields for fam-me.com or allow cookies and site data.
- Then request a new sign-in link and open it in the same browser.
Home screen app vs browser
If you added Fam Me to your home screen, it keeps its own sign-in separate from Safari or Chrome.
- Open the Fam Me icon on your home screen.
- Tap Sign in, enter your email, and tap Email me a sign-in link.
- Open the email and tap the link on the same phone. If the phone asks, open the link in Fam Me (or in the browser that matches where you started).
Still stuck?
A family admin can send you a fresh invite. We can help from the address you use to sign in.
- Ask a family member who manages invites to confirm your email and send a new invite if needed.
- Email support@fam-me.com from your sign-in email address and say you cannot open the sign-in link.