Refunds and disputes
How optional donations and billing questions are handled.
Optional donations
Fam Me membership is free and invite-only. There is no shopping cart, subscription signup, or price list in the app. If you want to support the project, you may make an optional voluntary donation through Stripe: https://donate.stripe.com/7sY6oHe8N87edua6m09MY01 (the same link as the Donate button in the app footer). Stripe shows the amount before you pay.
Donation refunds
Donations are voluntary gifts and are generally non-refundable. If you were charged by mistake or charged twice for the same donation, email support@fam-me.com with details. We aim to reply within 5 business days. That is a goal, not a legal guarantee.
Contact us
Email support@fam-me.com for a billing or donation question. We aim to reply within 5 business days. That is a goal, not a legal guarantee.
Card disputes
If you believe a charge is wrong, contact us first. You may also dispute the charge with the bank or card network that issued your card.
Membership subscriptions
Donations are one-time voluntary payments, not a membership subscription. There is no paid subscription to cancel in the app. If a subscription plan is offered later, cancelation steps will be written here and shown before you subscribe.